After 22 years of service, MARTA's General Manager Richard McCrillis will retire at the end of October leaving a legacy of fiscal responsibility, customer-focused service planning and regional transportation development. Regarded throughout the transit industry for his financial expertise, McCrillis has made significant strides to shore up MARTA's finances and implement improvements to offer better service to customers. Thanks to his leadership and vision, the Authority has achieved many accomplishments over the years including:
- Significant reinvestments into enhancing the quality of service to customers and sustaining upgrades and maintenance to the system.
- Back to back operating budget surpluses for the first time in 20 years.
- An overhaul of MARTA's paratransit service, MARTA Mobility, to improve convenience, accessibility and reliability of service to customers.
- Successful conversion to Breeze, the first entirely smart-card fare collection system to be installed at a transit system in North America.
- Approval for the extension of the one cent sales tax to 2047 — enabling the Authority to sustain system improvements and plan for future service extensions.
- Serving an integral role on the Transit Planning Board (TPB) and establishing MARTA as a financially stable, successful company that has the skill and infrastructure to be the core of Atlanta's regional transportation system.
- Pioneering the use of fuel hedging in the transit industry — a program that helped to mitigate the impact of rising fuel costs to the Authority.
- Implementation of an innovative structure to protect MARTA against the slipping value of the dollar against the yen while under contract with Hitachi for delivery of 120 rail cars.
McCrillis began serving as interim General Manager and Chief Executive Officer in January 2006 and was appointed GM/CEO in September 2006. Prior to becoming GM/CEO, McCrillis held leadership roles including Treasurer (1985 — 1993), Assistant General Manager for Audit (1993 — 2002) and Assistant General Manager for Finance/Chief Financial Officer (2002 — 2005).