Over the past few years, MARTA has implemented a comprehensive plan to build a better system. Exciting improvements are currently underway in all 38 rail stations to enhance service and improve the overall customer experience. These projects include a significant reinvestment in safety and security equipment, communications systems, and overall customer service offerings.
MARTA's number one priority is to provide customers with a safe and secure environment and numerous enhancements are being made in this area. An extensive lighting program is underway that incorporates new bright white lighting in all rail station concourses, platforms and parking lots. So far 10 stations have been completed, and work will soon begin on the plaza area of Five Points Station.
Station closed circuit television cameras also contribute significantly to safety efforts. In early 2008, MARTA will complete an upgrade of 474 original cameras and installation of 1,038 new cameras. These cameras are equipped with fiber optic technology and digital recording capabilities, which will improve picture quality and image usability. Staff will be able to monitor live and archived color images from the rail, bus and police communication centers.
New technology is also being incorporated into MARTA's communications systems. High-quality communication tools are essential to keeping customers informed, and MARTA is currently working on projects to enhance its Visual Public Address System (VPAS), an electronic sign system and in-station telephone network. The VPAS system provides valuable service information to customers on a scrolling sign; however, the signs are only available in select stations. MARTA is currently installing signs in its remaining stations and working to upgrade the existing ones.
In-station telephones are also being overhauled to ensure that customers can quickly contact the customer service center to request information or report a problem. The current system is experiencing signs of age, and new equipment is being installed to streamline components and improve system functionality.
While these projects are underway, MARTA continues to assess system needs and plan for the future. MARTA remains committed to working with customers to find new and innovative ways to enhance and improve the quality of its transit service.