MARTA's paratransit service has experienced challenges in recent years as the regions' elderly and disabled population has grown, and MARTA is now working hard to make significant improvements in this area. Paratransit service provides transportation to elderly customers or those with disabilities who are unable to use the regular bus and rail service. Over the past few months, MARTA has hired 24 new operators and 4 dispatchers and ordered 30 new Lift Vans (L-Vans), which are due to arrive late spring.
Additionally, MARTA is modifying scheduling practices to improve on time performance, enhancing technology to offer customers more accurate and timely trip arrival information and adjusting the customer call center to reduce hold times.
MARTA has also hired Sharon Crenchaw as the new paratransit director. With over 20 years of transit experience, including 13 years in paratransit management, Crenchaw has a proven record of success in diagnosing and remedying paratransit needs and efficiencies. She most recently operated paratransit services for the Sand Canyon Division of the Orange County Transit Authority in Irvine, California.
Paratransit customers have provided valuable feedback and recommendations throughout this process, and MARTA is committed to continuing to work together to address customers' needs.
As part of the Americans with Disabilities Act, MARTA's paratransit service is provided to eligible persons with disabilities who are unable to board, ride or disembark from vehicles on MARTA's regular bus and rail service. Paratransit transportation is arranged by reservation and provides customers with curb to curb service for $3.50 each way in MARTA's service area.
For more information, please contact the paratransit customer service center at 404-848-5389.